Meet the Team
Our strength lies in our people. We bring together driven professionals who are passionate about simplifying operations and driving growth for our clients.
Leadership
Muhammed Shanis Nheralat
Founder
After nearly a decade managing finance and backend operations for high-volume businesses, Muhammed Shanis founded Backsure Global Support to solve a recurring problem he witnessed across the industry: companies struggling with expensive, inefficient, and overly manual operational processes. With experience managing $45M+ in annual transactions, leading operational teams, and building automation solutions for insurance aggregators and brokers, he now helps businesses scale smarter through technology-enabled outsourcing and process optimization.
What We Stand For
Long-Term Partnerships
We build long-term partnerships by understanding each client's business deeply and adapting our support to their evolving needs.
Problem Solvers, Not Task Completers
We don't just complete tasks — we solve problems. Every engagement is an opportunity to improve how our clients operate.
Our Departments
Behind every successful client partnership is a structured team of specialists working across key business functions.
Operations Team
Our operations specialists handle day-to-day delivery across insurance, finance, HR, and compliance — ensuring accuracy, consistency, and speed for every client engagement.
Client Success Team
Dedicated relationship managers who serve as your single point of contact, ensuring seamless onboarding, clear communication, and continuous improvement.
Technology & Systems
Our tech team manages secure infrastructure, CRM integrations, and automation tools that enable efficient workflows and real-time collaboration with clients.
HR & Talent Acquisition
Responsible for sourcing, training, and retaining top talent — ensuring every team member we place meets the highest professional standards.
Want to Join Our Team?
We're always looking for talented individuals who share our passion for operational excellence.
View Open Positions